Cancelling Orders

When you cancel an order in Shopify that includes a product fulfilled by Amazon, you also need to manually cancel the fulfillment in your Amazon Seller Central account to prevent the order from being shipped.

If the order has not been sent to Amazon for fulfillment, you can request to cancel the order by clicking on the ellipsis dots and selecting "Request cancellation" on the order page in Shopify.

Cancelling an order in Shopify before it has been fulfilled

To ensure the order will not be shipped or if the order has already been sent to Amazon for fulfillment, you will need also need to manually cancel the order in Amazon Seller Central. Navigate to the order in your Amazon Seller Central account and click on the "Cancel this order" button.

Cancelling a MCF order in Amazon